GET IN TOUCH
At Dilworth Mattress Factory, we operate on an appointment-only basis to ensure our customers receive undivided attention during their showroom visits, embodying our commitment to a customer-first, interruption-free, and stressless experience.
PHONE
ADDRESS
211 W Worthington Ave
Charlotte, NC 28203
HOURS
By Appointment Only
F.A.Q.
Frequently
Asked
Questions
Mattress Construction & Safety
We build all standard sizes and custom sizes for RVs, antique beds, boats, and unique spaces. Local customers can request in-home measuring.
Many models use natural latex, organic wool, and cotton. We focus on material purity over paid certification labels.
No. We do not use formaldehyde or harsh chemical toxins.
Yes. Every mattress meets or exceeds federal fire-safety standards.
Yes. We still manufacture double-sided flippable mattresses to maximize longevity.
Choosing the Right Mattress
The best mattress depends on your sleeping position, comfort preferences, support needs, and temperature preferences. We can help you choose the right latex, innerspring, or hybrid model.
Side sleepers often prefer softer comfort while back and stomach sleepers generally prefer medium-firm or firm support.
A supportive mattress that promotes proper spinal alignment may help reduce back discomfort.
Latex offers exceptional pressure relief and motion isolation, while innerspring mattresses provide a more traditional feel with additional bounce.
Latex and hybrid mattresses typically provide the best airflow and cooling.
Latex mattresses require little to no break-in period. Innerspring models may take a few days to a few weeks.
Yes. We encourage customers to test mattresses in our showroom before making a decision.
Pricing varies depending on size, materials, and construction. We can recommend options for a wide range of budgets.
Motion isolation reduces movement transfer so one sleeper is less likely to disturb the other.
Weight varies by size and construction.
The best pillow depends on your sleep position and personal comfort preferences.
Shipping & Delivery
Yes. We offer both local delivery and nationwide shipping. Our in-house team delivers throughout Charlotte, North Carolina, South Carolina, Georgia, and Virginia. We also ship anywhere in the U.S. and can arrange international shipments.
Our typical turnaround time is about two weeks from the date your order is placed.
Yes. Our local team delivers, sets up your mattress, removes your old mattress, and demonstrates adjustable bases when included.
No. Local deliveries are handled by our own trained staff.
Yes. Factory pickup is available as soon as your mattress is complete.
Returns & Comfort Guarantees
Because every mattress is handcrafted to order, we offer a 30-Day Comfort Guarantee rather than a traditional return policy. We can adjust comfort layers, rebuild the mattress, or exchange you into another model we manufacture until it’s right.
Never. Used mattresses are never resold.
Our mattresses are designed to last 15–20 years with proper care.
Our mattresses are backed by a 15-year warranty covering manufacturing defects.
Premium Talalay Latex
No. We exclusively use premium natural latex.
We source it from Talalay Global.
We believe Talalay provides superior airflow, comfort consistency, and long-term durability.
Care & Accessories
Use a quality mattress protector, vacuum periodically, and spot-clean spills. Many models feature removable zippered covers that can be washed.
Yes. We offer premium mattress protectors and handcrafted mattress toppers.
Use a sturdy frame with proper center support. Our heavy-duty foundations provide optimal support.
